Refund & Return Policy
AstroShop ensures refund / replacement to you on specific products
when you return / seek replacement (within 3 calendar days from delivery). You
shall also be eligible for refund upon successful cancellation of the product
prior to delivery.
The products will be eligible for return / refund / replacement if specifically
provided for in the Product detail Page.
RULES FOR ACCEPTING SHIPMENTS
Before accepting shipment of any
product, kindly ensure that the product’s packaging is not damaged or tampered.
If the package is damaged or tampered, we request you to refuse delivery. We
assure refund upon such refused delivery or non-delivery. If in case you choose
to accept the product, you shall do it at your own risk.
RULES FOR RETURN & REPLACEMENT
1. Request to return for refund or
replacement must be raised within 3 calendar days of delivery of the product at
Refund page.
2. Returns shall be arranged for pick-up
through a logistic service partner. However, in the event the logistic service
partner is unable to do so, a notification regarding the same shall be sent to
you, for dispatching the product using a reputed courier in your respective
area to the address mentioned in the notification. The freight charges for such
products shall not be reimbursed to you.
3. The return shipment is not free until
and unless the product provided by AstroShopper is not defective/other then the
demand.
Returns are subject to verification and checks in order to determine the legitimacy of complaint/return. During pick-up, your product shall be checked for the following conditions:
For |
Conditions |
Correctness |
name/ image/ brand/ serial number/ article number/ bar code
should match and MRP tag should not be removed and clearly visible. |
Completeness |
All in-the-box accessories like freebies, warranty/guarantee
cards and combos (if any) should be present. |
Non Usage |
The product should be unused, unwashed, unsoiled, without any
stains and with non-tampered quality check seals/ warranty seals (wherever
applicable). |
Non-damage (Product) |
The product should be undamaged and without any scratches,
dents, tears or holes. |
Non-damage (Packaging) |
Product's original packaging/ brand box should be undamaged. |
4.
Products
may be rejected for return if they are not returned as per the conditions
mentioned above. Products may also be rejected for return (for refund or
replacement) in case you waive any and all claims against AstroShopper.
5. If the product received does not pass
the verification and checks, the product shall be shipped back to you.
6. Refund/replacement shall be issued to
you only after the product is received and verification of the same.
7. Replacement is subject to availability
of the product (size, colour, weight etc.) and is limited to one request.
8. In case the replacement product is out
of stock, a refund shall be initiated.
9. If the price of the replacement product
is lower than the amount paid by you originally, a partial refund will be
issued to you provided.
10. Products sold as combos/sets cannot be
replaced or returned individually.
11. Products should be carefully packaged
so that there is no damage during transit.
12. AstroShopper shall not be responsible
for the products returned by mistake. In circumstances where a product not
belonging or transacted through AstroShopper is returned by mistake,
AstroShopper shall not be accountable for misplacement or replacement of the
product and shall not responsible for its delivery back to the you.
13. If the demand of
return/refund/replacement is made after the shipment process and between
delivery, then AstroShopper is in no way responsible, and the product shipment
charges will not be refunded.
For |
Conditions |
Rudraksh |
Replaced or Return in case of damage only. |
Fengshui |
Replaced or Return in case of damage only. |
Parad |
The
Parad sold are completely original but if due to any error the customer feels
that the Parad delivered to them are fake then the whole Parad will be
returned with no shipping charges applied. The whole amount paid by the
customer will be returned as soon as the seller gets hold on the product. |
Yantra |
All details are given on product page and metal used, quality,
size, price etc are mentioned there, we shipped after quality check. Replaced
or Return are subject to case, Refund in case of damage only. |
Crtstals |
All details are given on product page and metal used, quality,
size, price etc are mentioned there, we shipped after quality check. Replaced
or Return are subject to case, Refund in case of damage only. |
We will initiate refund to the following modes:
Payment mode |
Refund mode options |
Credit card/ Debit card/ Prepaid Payment Instrument eg. Wallets |
Credit card/ Debit card/ Prepaid Payment Instrument eg. Wallets |
IMPS/Bank Account through net banking |
IMPS/Bank account through net banking |
UPI |
UPI |
Cash on Delivery* |
NEFT to Bank account |
Gift card/ Gift voucher |
Gift card/ Gift voucher |
1.
We
may request for information/documents to verify your credentials before
initiating the refund.
2. If the payment mode has expired or is
no longer valid, we will refund you through one of the modes mentioned above as
agreed by you.
3. All refunds shall be made in Indian
Rupees only.
DEFECTIVE PRODUCTS
1. Some products are bound by the brand's specific policies regarding repair, replacement and returns. These policies are binding on you.
2. You expressly acknowledge that the defective product will be solely responsible to you for any claims that you may have in relation to such defective product and AstroShopper shall not in any manner be held liable for the same.
REPEATED RETURN REQUESTS
1. We reserve a right to impose such charges as is necessary to reimburse the expense of delivery and pick-up if we observe that you have a transactional history of repeated returns.
2. We also reserve a right to make the products ineligible for return or refund or replacement, if we observe a transactional history of repeated returns.
3. We may also notify that the facility of pickup for returns from you has been withdrawn, in which case, you will have to bear your own expense and logistics to return the product back to the Seller.
4. The liability and risk of such returns shall be on you to establish your claim for return. Refund for returned products or replacement shall only be initiated if they pass through conditions mentioned above. If the product received fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.
Fraudulent Transactions
You shall not be entitled to receive
the product or refund or replacement of the same if we find that any
transaction(s) by you have misused the Website/App to perform any action that
is considered to be illegal, fraudulent, unlawful whether under any current legislation
or not. AstroShopper reserves the right to hold on to and forfeit such amounts
received from you or to be received from you at a later date, or claim such
amount from you against any taxes, duties, penalties, interest, losses,
damages, liabilities, costs, expenses, claims, orders, judgments and
consequences arising from investigation or enquiry by government or internal to
AstroShopper.
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